Privacy Policy

Who we are

Vitalcut (website URL: www.vitalcutproductions.com) values your business and trust. Please read this Privacy Policy and provide your consent to ensure you have permission to use our services.

1. What personal data we collect and why we collect it

Data Storage Location

Vitalcut operates web servers hosted in the UK. Our hosting provider, Plusnext, adheres to the EU/US “Privacy Shield,” ensuring that your data is securely stored and GDPR compliant. For more information on PlusNext’s privacy policy, see the PlusNext Privacy Policy.

Registration Data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Purchase Data

To receive product support, you have to have one or more Envato/ThemeREX purchase codes on our website. We store these purchase codes along with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.

Support Data

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. We send support form submissions to our third-party Ticksy ticketing system. We send only the data you explicitly provide, and we ask for your consent each time you create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield”, and you can see their privacy policy here: Ticksy Privacy Policy.

2. Comments

When you leave comments on the website, we collect the data shown in the comments form, and also the IP address and browser user agent string to help with spam detection.

3. Contact forms

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy, and you can find more information about this here: Zoho Privacy Policy.

We keep these submissions only for customer service purposes; we never use them for marketing or share them with third parties.

4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting your browser’s help section.

Necessary Cookies (all site visitors)
  • cfduid: Is used by our CDN, Cloudflare, to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: Cloudflare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged-in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie: Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number at the end is your individual user ID from the users database table. These customise your view of the admin interface, and possibly the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number at the end is your individual user ID from the users database table. This customises your view of the admin interface, and possibly the main site interface.

5. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding you. If you are a client with a registered account, your personal information can be accessed by:

Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

Our system administrators.

6. Third Party Access to Your Data

We don’t share your data with third parties in a way that would reveal any of your personal information, like email, name, etc. The only exceptions are partners we must share limited data with to provide the services you expect from us. Please see below:

Envato Pty Ltd

To validate and retrieve your purchase information for this theme, we send your tokens and purchase keys to Envato Pty Ltd and use their API response to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

Ticksy

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to what you explicitly provide and consent to when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield”, and you can see their privacy policy here: Ticksy Privacy Policy.

 

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